Shipping Policy
Aurelian Path · Delivery Information
Shipping Policy
Our footwear is handmade first, then dispatched by tracked express shipping. Production time and carrier transit time are separate parts of the delivery timeline.
Updated: October 21, 2026 · Support: support@aurelianpath.com
How delivery timing works
Handmade Production Comes Before Shipping
Most Aurelian Path historical leather footwear is handmade to order. Standard retail footwear usually requires 7–10 business days of production before it is ready to leave the workshop.
After dispatch, tracked express transit is generally 3–5 business days, depending on destination, customs clearance, carrier conditions, weather and local holidays.
Custom sizing, complex changes, high seasonal volume or special projects can require additional production time. If you have a fixed event date, contact us before ordering.
Order journey
From Checkout to Your Door
Order Confirmed
Your order enters our production or processing queue.
Handmade Production
Standard retail footwear normally takes 7–10 business days to make.
Quality Check & Dispatch
The completed order is checked, packed and handed to the selected carrier.
Express Transit
Transit is generally 3–5 business days after dispatch, subject to local conditions.
01
Shipping Destinations & Carriers
Free worldwide shipping is included on all orders to destinations served by our available carriers. No minimum spend or shipping coupon is needed. The carrier selected for an order depends on the destination, address and available route at dispatch.
We commonly use DHL Express and FedEx, or another trusted tracked carrier when appropriate for the route. If your country is not available at checkout, contact us and we can review the available options.
02
Tracking Your Shipment
Tracking becomes available after your order has completed production, been packed and formally dispatched. A tracking number is normally sent to the email associated with your order.
Carrier tracking can sometimes take 24–48 hours after pickup to show its first scan. You can also use our Track Your Order page once tracking is available.
03
Shipping Addresses & P.O. Boxes
Please provide a complete and accurate delivery address at checkout. Express couriers may require a physical street address, and P.O. Boxes may not be supported for some DHL, FedEx or other express routes.
If you normally use a P.O. Box, providing a physical delivery address can help avoid dispatch delays. If you notice an address mistake, contact us immediately. Address changes can only be attempted before the parcel has been dispatched.
04
Customs, Duties, VAT & Import Fees
International shipments may be subject to customs duties, import taxes, VAT or local carrier handling charges imposed by the destination country. These charges are separate from the product and shipping amounts paid to Aurelian Path.
Any destination-country duties, taxes or import fees are the buyer’s responsibility. We do not control the amount charged by customs authorities and cannot guarantee customs-clearance timing.
If a parcel is held awaiting customs payment or information, please respond to the carrier promptly. Refusing delivery or leaving required import charges unpaid can cause the shipment to be returned.
05
Free Worldwide Shipping & Return Shipping
Shipping is free worldwide on all orders. Aurelian Path charges no standard outbound shipping fee at checkout, with no minimum purchase requirement. Free shipping covers transportation, not destination-country customs duties, VAT, import taxes or carrier clearance fees, which remain the buyer's responsibility.
Return shipping is different from free outbound shipping. If you change your mind, choose the wrong size or no longer want the boots, you pay the return shipping cost, including on international returns. If the item arrives defective, damaged or incorrect because of our error, Aurelian Path covers the reasonable return shipping cost or provides a prepaid label/instructions. See the Refund & Returns Policy before sending anything back.
Return eligibility, custom-order exclusions and exchange conditions are governed by the Refund & Returns Policy.
06
Delays, Missing Packages & Transit Damage
Unexpected delays
Customs backlogs, weather, regional holidays and carrier disruptions can affect transit after dispatch. If tracking appears stalled for an unusual period, contact us and we can help review the shipment status.
Marked delivered but not found
If tracking shows “Delivered” but you cannot locate the parcel, first check around the delivery location, with household members, neighbors, reception, a front desk or other secure drop-off locations. If it remains missing, contact us with the order number and tracking details so a carrier investigation can be started.
Arrived damaged
If the shipment or footwear arrives damaged, contact us as soon as possible and within 7 days of delivery. Please include your order number plus clear photos of the outer packaging and the affected item so we can review the issue.
Ren Faire, wedding or event deadline?
Contact Us Before Ordering If the Date Is Fixed.
Production and transit estimates are not the same as a guaranteed arrival date. If your order must arrive before a specific event, send us the product, size, delivery country and event date before purchase.
Shipping FAQ
Quick Answers
How long does an Aurelian Path footwear order take?
Standard retail footwear usually requires 7–10 business days of handmade production. Express transit is generally another 3–5 business days after dispatch. Customs or carrier delays can extend the timeline.
Can you ship to a P.O. Box?
Some express carriers require a physical street address and may not deliver to P.O. Boxes. If possible, use a physical delivery address or contact us before ordering.
Who pays customs duties and import taxes?
Destination-country customs duties, VAT, import taxes and local handling charges are the buyer’s responsibility.
When will I receive tracking?
Tracking is provided after production is complete and the parcel has been dispatched. It may take 24–48 hours after pickup for the carrier’s first scan to appear.
What if I need the order before an event?
Contact us before purchase with the product, size, destination and event date. We can review feasibility, but customs and carrier transit can prevent guaranteed arrival dates.
Need help with a shipment?
Send Us Your Order Number and We’ll Check It With You.
For address corrections, tracking questions, customs issues or delivery concerns, include your order number and the email used at checkout.