Aurelian Path · Customer Support

How Can We Help?

Questions about sizing, custom fit, an existing order, wholesale, shipping or handmade medieval leather footwear? Send us the right details and we’ll help you more quickly.

Typical ReplyUsually within 6–12 hours
Order SupportInclude your order number and email. Sizing & Custom FitSend measurements for better guidance. WholesaleMOQ 10 pairs · request B2B pricing. Shipping & ReturnsFind the right policy or tracking page.

Send us a message

Tell Us What You Need

For the fastest answer, include the information that matches your question. If you’re contacting us about an existing order, please include the order number and the email used at checkout.

Order question?Order number + checkout email.
Size question?Foot length and widest width in centimeters.
Custom fit?Include high instep, calf or width notes where relevant.
Deadline?Tell us the event date and delivery country.
Wholesale?Quantity, models, size breakdown and destination.
Product question?Paste the product link or exact product name.

    By sending this form, you’re asking Aurelian Path customer support to reply to your inquiry. Please do not send payment-card information through the contact form.

    Fit support

    Not Sure Which Size to Order?

    Historical handmade footwear can fit differently from modern mass-market shoes. Measure both feet before contacting us so we can give you more useful guidance.

    Open Size Guide Send Measurements
    1Heel-to-toe length in cm
    2Widest foot width in cm
    3High instep or unusual width?
    4Product style you want to order

    Quick help

    You May Not Need to Wait for a Reply

    These pages answer the most common questions about fit, dispatch, tracking and returns.

    Size & Measuring GuideMeasure before choosing your size → Shipping InformationProduction, dispatch and delivery guidance → Track Your OrderFollow a dispatched shipment → Returns & ExchangesReview return eligibility and conditions → Wholesale ProgramMOQ, tiers and quote requirements → Medieval Leather BootsBrowse current handmade boot styles →

    Before you contact us about delivery

    Handmade First. Express Shipping After Dispatch.

    Most retail footwear orders require approximately 7–10 business days for handmade production. After dispatch, express transit is generally 3–5 business days depending on destination and customs.

    ProductionUsually 7–10 business days for standard retail footwear.
    Express TransitUsually 3–5 business days after dispatch.
    TrackingProvided after the shipment has been dispatched.
    Deadline OrdersContact us before purchase if you have a fixed event date.

    Contact FAQ

    Common Questions

    How can I contact Aurelian Path?

    Use the contact form on this page or email support@aurelianpath.com. For faster help, include the product link or your order number where relevant.

    Do you offer custom sizing?

    Custom-fit help is available for many handmade footwear designs. Send your heel-to-toe length and widest foot width in centimeters, plus any high-instep or calf notes that matter for the style.

    How long does production take?

    Most standard retail handmade footwear orders take approximately 7–10 business days to produce. Wholesale and highly customized orders may use a different schedule that is confirmed separately.

    How long does shipping take after dispatch?

    Express transit is generally 3–5 business days after dispatch, depending on the destination and customs.

    What should I send when asking about an order?

    Please include your order number and the email address used at checkout so we can locate the order more quickly.

    Still need help?

    Send the Details and We’ll Take It From There.

    Whether it’s a fit question, custom request, order update or wholesale inquiry, giving us the right details up front helps us answer faster.

    Contact Aurelian Path