Refund and Returns Policy
Aurelian Path · Returns & Exchanges
Refund & Returns Policy
Standard eligible footwear may be returned or exchanged within 60 days of delivery when it remains unworn, is tried on only indoors, and is returned with its original packaging.
Before you return
Protect the Footwear Until You Know the Fit
Genuine leather begins to register wear and shape quickly. If you are unsure about fit, try the footwear indoors only and avoid walking outside until you have decided to keep the pair.
Visible outdoor wear, dirt, scuffed soles, strong leather creasing or missing original packaging can make an item ineligible for return or exchange.
If the fit feels uncertain before wearing the pair outside, review the Size & Measuring Guide or contact us with your measurements.
Return process
How to Start a Return or Exchange
Contact Support
Send your order number, item details and whether you want a refund or exchange.
Confirm Eligibility
We review the return against the 60-day window and unworn-condition requirements.
Receive Instructions
We provide return instructions. Buyer-paid returns need a trackable service; we cover shipping for verified defects or our mistakes.
Inspection & Resolution
Returned footwear is inspected before a refund or exchange is approved.
01
Return & Exchange Eligibility
Eligible items must meet all of the following conditions:
- The return or exchange is initiated within 60 days of delivery.
- The footwear has been tried on indoors on a clean, carpeted surface.
- The item is unused and unworn, without outdoor dirt, scuffed outsoles or visible wear that prevents resale.
- The original box, tags and packaging inserts are included.
- A valid order number or proof of purchase is available.
02
Return Shipping
Changed your mind, chose the wrong size or no longer want the boots? You are responsible for the return shipping cost, including for international returns. Contact us first for instructions and use a trackable carrier. Received a defective, damaged or incorrect item due to our error? We cover the reasonable return shipping cost or arrange a prepaid return label, where a return is needed, after reviewing the issue.
Before shipping anything, obtain the correct return address and instructions from support. Pack the footwear securely inside its original box, then protect that box with an outer box or suitable protective mailer. Use a tracked service and keep your receipt. If we arrange a prepaid label for an approved defective or incorrect item, follow the label instructions.
Outbound shipping is free worldwide on all orders. This does not include the cost of change-of-mind returns or import duties and taxes charged by your destination country.
03
Refund Process
Once the return reaches us, the item is physically inspected to confirm that it meets the return conditions. We will notify you after the inspection.
Approved refunds are processed within 14 business days and are returned to the original payment method. Your payment provider may require additional time to post the credit after we process it.
04
Size & Style Exchanges
If you want another size or style because of a preference or sizing choice, contact support before returning the original pair. You pay return shipping for a customer-requested exchange, including international returns. Shipping of an approved replacement pair is free worldwide. If we shipped the wrong item or the footwear arrived defective, we cover the reasonable return shipping and replacement delivery costs.
The original footwear must still meet the same unworn and original-packaging requirements.
05
Non-Returnable Items
The following are excluded from the standard 60-day return policy:
- Custom-made, bespoke or personalized footwear, unless it arrives with a structural or manufacturing defect.
- Products clearly marked as Final Sale.
- Items damaged through improper use, outdoor wear or normal wear and tear after delivery.
06
Damaged or Defective Items
If your item arrives damaged, defective or different from what you ordered due to our mistake, contact us as soon as possible, ideally within 7 days of delivery, with your order number and clear photos. This helps us resolve issues promptly and does not limit any mandatory consumer rights.
When the issue is confirmed, we will offer an appropriate refund or replacement and cover the reasonable return shipping cost if a return is required. We may supply a prepaid label or agree on a trackable service and reimburse the shipping cost. We also cover replacement delivery for our errors. This differs from ordinary wear, accidental damage after delivery or misuse.
07
Order Cancellations
Orders may be canceled within 24 hours of purchase for a full refund. After the first 24 hours, cancellation cannot be guaranteed because handmade production or order processing may already have started.
Before sending anything back
Contact Us First With Your Order Number.
We’ll confirm return or exchange eligibility and give you the correct instructions before you ship the footwear.
Returns FAQ
Quick Answers
How long do I have to return eligible footwear?
Eligible standard footwear returns and exchanges must be initiated within 60 days of delivery.
Can I wear the boots outside before deciding?
No. Footwear must be tried on indoors on a clean, carpeted surface and remain unworn to qualify under the standard return policy.
Who pays return shipping?
For change-of-mind, unwanted items or customer-requested size exchanges, the buyer pays the return postage, including international returns. If we sent an incorrect item or it arrives damaged or defective, we pay the reasonable return shipping costs or arrange a prepaid return.
Can custom-made footwear be returned?
Custom-made, bespoke or personalized footwear is generally non-returnable unless it arrives with a structural or manufacturing defect.
How long does an approved refund take?
Approved refunds are processed within 14 business days to the original payment method.