Aurelian Path — Refund and Returns Policy

At aurelianpath.com, we strive to ensure customer satisfaction and want you to step into your new footwear with absolute confidence. If you are not completely satisfied with your purchase, our Refund and Returns Policy provides the necessary details for returning items, processing exchanges, and requesting refunds.

1. Returns & Exchanges Eligibility

We accept returns and exchanges under the following conditions:

  • 60-Day Window: Items must be returned or exchanges initiated within 60 days of delivery.

  • Footwear Try-On Condition: Because our boots are crafted from premium leather that naturally molds to your feet and registers wear quickly, all items must be tried on indoors on a clean, carpeted surface.

  • Unworn Condition: Items must be in their original, unused, and unworn condition. Boots showing visible leather creasing, scuffed outsoles, dirt, or signs of outdoor wear cannot be accepted for a refund or exchange.

  • Original Packaging: Items must be sent back in their original box with all tags attached and original packaging inserts included.

  • Proof of Purchase: A valid order number or proof of purchase is required for all returns.

2. How to Initiate a Return or Exchange

We offer free prepaid return shipping on all qualifying domestic orders. To start your hassle-free return or size exchange, follow these steps:

  1. Contact our customer support team at Support@aurelianpath.com with your order number, details of the item, and whether you prefer a refund or a different size/style exchange.

  2. If your return qualifies, our team will email you a prepaid, trackable shipping label along with detailed return packaging instructions.

  3. Pack the item securely in its original box, place it inside a shipping polymailer or outer box to protect the footwear packaging, attach the prepaid label, and drop it off at the designated carrier location.

3. Refund Process

  • Inspection: Once your return is delivered to our workshop, it will undergo a physical inspection to verify its unworn condition. We will notify you via email regarding the approval or rejection of your refund.

  • Timeline: Approved refunds will be processed within 14 business days and credit will automatically be applied to your original payment method.

  • Original Shipping Costs: Please note that while return shipping is free via our prepaid labels, any expedited or original shipping fees paid at the time of purchase are non-refundable.

4. Exchanges (Size & Style)

We want to make sure your boots fit flawlessly. If you need a different size or style, we provide free return shipping for your original pair and will ship out your exchanged pair at no additional cost, provided the original boots meet our unworn condition guidelines.

5. Non-Returnable Items

Certain items are strictly excluded from our 60-day return policy and cannot be returned or refunded:

  • Custom-made, bespoke, or personalized footwear (unless arriving with a structural or manufacturing defect).

  • Items clearly marked as Final Sale.

  • Products that have sustained damage due to improper use, outdoor wear, or normal wear and tear post-delivery.

6. Damaged or Defective Items

We take immense pride in our craftsmanship. If your item arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at Support@aurelianpath.com with clear photos of the issue. We will immediately arrange a priority replacement or full refund, covering all associated costs.

7. Cancellations

Orders may be canceled within 24 hours of purchase for a full refund. After this 24-hour period, cancellation requests cannot be guaranteed as the order may have already entered our production or processing queue.

8. Contact Us

For any questions, styling advice, sizing consultations, or regarding our Refund and Returns Policy, please reach out to us at:

  • Email: Support@aurelianpath.com